4/9/2024 0 Comments Google chrome won't download![]() I don't know if other archival formats (.rar etc) will trigger similar warnings, but those are far less well known and less widely supported without having the end user download addition software to un-archive them, which isn't really acceptable for a business either. If they allowed us to upload multiple files (with an total sum filesize limit) then this would resolve the problem as we wouldn't need to use zip files at all (this is what Etsy does, for example) - this would be by far the best solution, already we have some customers don't know what a zip file is either and this causes customer support issues by itself. Given that squarespace only let's us sell a single digital file, we have no choice but to compress multiple files into an archive, and zip is by far most accessible & popular archive format. It's only a matter of time before we start getting customer reviews mentioning this! I'm having customers genuinely say WTF? and assuming we're some shady, unsafe website. ![]() I appreciate you responding, but there is no way we can run a business like that! If ran a sandwich shop and every time someone bought a sandwich the packaging locked and told the customer they might get food poisoning, I don't think me having to educate them that it's really fine and to just bypass the warning is going to get me good business or a good reputation, and I'll have to deal with that on almost every sale since chrome is by far the most popular web browser. I've tired renaming the file using underscore as seen in a June 2022 post thread, but without success. If it is an issue on our end, why did it suddenly just start? At any rate, I don't care who is at fault, I'd just like a solution if anyone has one. Squarespace has only stated it's an issue on my end, but it happens on multiple computers from different people and only on Chrome. Thankfully we caught the error and have just removed the file until the issue is fixed. I'm sure you can imagine how negatively that would impact our business if customers paid for and couldn't open the file. I have deleted and re uploaded the file many different times in many different ways Changing the tile, combing the zip file into one pdf, etc.). ![]() It had been working fine for months up until then. Just yesterday I started receiving an error message on my digital download when using Chrome stating it was dangerous and blocked.
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